How we can help

Negative listings, paid or unpaid.

Bad credit can sit on your file for 5 to 7 years. If a listing was put there incorrectly, it can be removed, and you don't have to wait it out.

Defaults

5 YEARS

An overdue debt of $150 or more, at least 60 days late, reported by a lender, telco or utility. Paid or unpaid.

Commercial defaults

5 YEARS

The same as a default, but on a business debt, like a business loan, supplier or trade account.

Clearouts

7 YEARS

Also called a serious credit infringement. Recorded when a lender couldn't reach you and believes you've avoided the debt.

Court judgments

5 YEARS

A court order to pay a debt after a creditor took legal action, including writs and summonses.

Late payments

2 YEARS

Missed or late monthly repayments on credit cards, loans and mortgages, shown month by month on your file.

Credit enquiries

5 YEARS

A record made each time you apply for credit, like a loan, card or phone plan. Too many, or ones you didn't make, can drag your score down.

Important: paying a debt doesn't remove the listing. It's only updated to "paid". Defaults can be removed regardless of whether they've been paid.

No default is too big or too small.

Largest default removed

$965,414

ANZ Home Loan

Smallest default removed

$150

Ledger Acquisitions

How it works

Four steps to a cleaner file.

1

Send us your reports

Your Equifax and Experian credit reports. Don't have them? Get a free copy below.

2

Free credit assessment

We tell you what could be removed, with an estimated success rate, fees and timeframe. These are estimates, not guarantees. If there's nothing to fight, we'll say so.

3

We investigate and dispute

We request the creditor's records and look for breaches. If the listing breaches the rules, it has to be removed. It's black and white. We fight for removal, including through AFCA where you're eligible. If a listing can't be removed, you don't pay a removal fee for it.

4

Listing removed

You only pay removal fees once a listing is confirmed removed.

Our fees

You only pay removal fees when a listing is removed.

All fees include GST. One investigation fee covers both defaults and judgments.

LISTING

UPFRONT

PER REMOVAL

Defaults & clearouts

$600 investigation

$1,800 each

Judgments, writs & summonses

$600 investigation

$3,000 each

Late payments

No upfront fee

$390 per month, max 6

Enquiries

$200 admin

$200 each

Free alternatives are available

You can lodge disputes yourself with the credit reporting bodies (Equifax and Experian), the creditor and the Australian Financial Complaints Authority (AFCA). Free, confidential financial counselling is also available from the National Debt Helpline on 1800 007 007 or at ndh.org.au.

Payment plans: $150 per week

We want to help as many Australians as possible, so we offer a standard, set payment plan of $150 per week.

Ready to clean up your credit file?

Get a free assessment. We'll tell you what could be removed, with an estimated success rate, fees and timeframe.

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How to keep your credit file healthy

Our free one-page guide. No sign-up needed.

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Keep Your Credit Healthy

6 tips, how long listings stay on your file, and what can be removed.

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Want a personalised look at your file? Get a free credit assessment